What information do we collect?
We collect information from you when you register on our site, place an order, abandon cart or subscribe to our newsletter. Any data or information that we request that is not required will be specified as voluntary or optional. The following information will be collected:
- Name and Surname
- Shipping address: residential address of company address
- Email address and your contact number/details
- Third party information. Here we will request the shipping address of a 3rd party should you want us to deliver the goods to someone other than yourself
- Information relating to your transactional activity on the Website
- We will also collet additional information that you may provide us with, on a voluntary basis, which could include your demographic information or information related to your favourite website, activities, interests or your participation in competitions, promotions, surveys, and/or additional services
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience – This information will help us to respond better to all of your individual needs
To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service – your information will help us to be more effective when responding to your customer service requests and support need
To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails and newsletters – The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or request. However, if you do decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature
Why do we collect your information?
We use all the information that we collect from our customers to operate, maintain, enhance, and provide all of the features of the Website and related services, and as may be necessary to comply with any relevant laws.
We use your Personal and Corporate Details to manage and administer your use of the Website and fulfil our contractual obligations, including to verify your identity when transacting with us, Shoppers and/or Marketplace Sellers as the case may be
We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Website. We need to ensure that our customers receive their products, to facilitate communication, ensure that you receive notifications regarding major updates or content you have posted or downloaded from the Website. We may also use your Contact Details to inform you of competitions, promotions and special offers form us and/or our partners and/or affiliates, but only if you have given your prior consent to receiving such communications.
We use your Transaction Details to keep your transaction records and for us to comply with our other obligations and enforce our rights as per the T&C’s. We may also use these details to notify you about products or special offers you may be interested in, if you have consented to receiving such communications from us and to, on an aggregated anonymous basis, track sales, conduct market research and in so doing improve our product selection and services generally.
We may use any Additional Details provided by you to enhance and personalize your browsing experience on the Website and for such other purposes as may be indicated to you at the time you agree to provide such Additional Details.
We use the Third Party Details to be able to deliver the product you purchased for such third party to him/her and to contact such third party if need be to ensure delivery to him/her. We will not use such Third Party Details for any other purpose other than to deliver their goods to them.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
These security measures include: We store the personal information of our Customers and Visitors on our servers in South Africa, but we control all such personal information. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities
Password protected directories and databases to safeguard your information
SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers such as credit cards, social security numbers, financials, etc.).
You should not divulge your Account password to anyone. We will never ask you for your password in an unsolicited telephone call or e-mail. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.
If you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact.
Yes we do – Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (but only if you allow it!) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
No we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. As long as those parties agree to keep this information confidential then you have nothing to worry about! We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If we need to share your personal information we will share it with the following parties only:
Our other business divisions or other companies within the group of companies to which we belong, so as to provide joint content and services. This will include Registration, transactions and customer support. This simply helps us to detect and prevent potential illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will only use this information to send you marketing communications if you have requested their services.
Law enforcement, government officials, fraud detection agencies or other third parties. This will only happen when the following occurs:
We are compelled to do so by a subpoena, court order or similar legal procedure
We need to do so to comply with any law
We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement and/or Merchant Agreement.
Our service providers under contract who help with parts of our business operations. This includes fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Any other third parties – this will strictly only occur with your consent or direction to do so.
How you can access or change your personal information
If you would like to review or change the details that you have supplied us with at any time you can either amend your details directly by going to your ‘Account’ section in the top right corner and choosing Update your profile or by contacting us on email@example.com. Please note that our operating hours are as follows: Monday – Friday: 08:30 – 16:00, however we are closed on Christmas & New Year’s Day.
Optional Consent to Marketing & Service Communications
You are not given the opportunity to opt-out of receiving communication from Paizley regarding a purchase that you have made on our website. This is because we need to keep you informed about all the necessary details regarding your order. However you can opt-out of receiving various other types of communications from us, being as follows:
Sporadic alerts about exclusive discounts, special offers, sales and competitions and other marketing communications
Regular newsletters to inform you about offers, hot products and other things that may be of interest to you
Service communications concerning activity on your Account such as to notify you about a voucher you have received from us, or to remind you of unordered items in your online basket or vouchers approaching expiry which you haven’t yet redeemed.
While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters or service emails to take effect.
This policy was last modified on 09/05/2017.
Dispute Resolution and Privacy Seals
How you can contact us about privacy questions